Mercedes-Benz of Lubbock

Take your Mercedes, it’s diagnosed and “repaired”! You drive home and it is not fixed. You take it back and they don’t refund you for their non repair. Josh was terrible and unhelpful. Tanner was at least nice. These people take advantage of you. DO NOT RECOMEND. Conflicting information was given. One person said it was repaired the other said it was not.

This was a disappointing buying experience. I bought a 2022 used very expensive vehicle from this dealership. I was charged $495 for window tinting that was not installed by the dealership, but was installed and paid for by the original owner (i found the original warranty paperwork and receipt in the glovebox). The salesman convinced me that i needed to purchase $1,995 for “auto butler” which is a ceramic coating that u can basically get from your local car wash for a whole lot less. He said it was already installed on the vehicle and couldn’t remove that from the price. I was disappointed in the auto detail both inside and outside of the vehicle. When I opened the hood a large shroud was apparently removed and placed on top of the engine. It was driven from Lubbock to Amarillo like that. I had to put the shroud back in its place. When I brought these issues to their attention i was told sorry and they claimed they peeled off perfectly good tint that was a year old to install their tint. I believe that to be false. I would not recommend purchasing a vehicle or anything from this dealership. I’m sure there are better negotiators than me out there, but most will get screwed by this dealership.

Oh my... bought my car and DID NOT have to spend hours negotiating and haggling. I dont beleive I spent more than 2 hours in my 3 visits to the dealership, which included my test drive! A few text and a couple of phone calls and I had the car I wanted. Chase was super sweet and very informative. He listened to me and made things happen. I highly recommend him and the dealership if you're wanting straight-forward car buying.

Taylor, aliyah, and Fabiola were absolutely wonderful. The previous crew and owners screwed us hard on a new car purchase. We hated the car. Came by to charge and vented frustrations. Even though they didn't have to, this team was adamant about making it right and went above and beyond with customer service,loaners, and made a deal for another car that no one else could or would touch. I want to reiterate, that this was not their responsibility, but they owned it for the previous crew and made things right. I can't thank them enough.

Really terrible customer service here. I bought a car from them that had an issue the day after it was delivered. I called at least six times over the next couple weeks to get the issue resolved, and every time was told I'd get a call back in an hour or by the end of the day. I never got a call back. I was finally given a manager's email, and they never responded to my email. I'm really disappointed in their service and don't appreciate so flagrantly getting the runaround.